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48 OUR OPERATIONS OUR OPERATIONS TRANSPORT     While our operations are growing, we still ensure freshness and top quality products at the lowest possible prices across our entire store network. ACTION: Efficiency is at the core of our operations. Our supply chain and logistics teams continuously measure logistical data for all store and warehouse deliveries, ensuring cost effective and efficient pallet planning for distribution. This management structure ensures all our trips and deliveries are well planned, with no trucks travelling half full or empty, minimising our carbon emissions through our transport and delivery system. For example, our delivery vehicles back-haul materials to our distribution centres for recycling purposes, making sure no journey is wasted. This ‘Just-In- Time’ operating model and activity is measured by stringent KPIs to ensure efficient vehicle utilisation and reduced fuel consumption, contributing to a better environment. TARGET: Further increase truck utilisation to 95% by the end of 2021. Our Customer Journeys    TARGET: Increase the number of e-car stations for employees and consumers. ACTION: We also want to support our customers in making environmentally friendly journeys to our stores. For this reason, we have been increasing our investment in the installation of Electric Vehicle Charge Points across the country, as well as growing our Cycle Bays. Lidl currently provides the largest network of electric vehicle chargers in the Irish supermarket sector, enabling customers to charge their electric vehicles free of charge whilst they shop. This initiative ensures all new suitable stores include two charging points for e-cars. In Ireland we offer 72 customer charging points across 32 stores, with charging points available to colleagues at our Head Office and distribution centres. In Northern Ireland, we offer 16 customer charging points across 8 stores. We also introduced a colleague charging point at every store and our distribution centre.  Bio-fuel Over the last year we have been working with partners to launch a new circular solution for our waste and logistics. Our food waste will be converted to renewable bio-methane and used to fuel our fleets responsible for collecting waste from our stores and regional distribution centres! This country wide initiative reduces the carbon emissions per truck by up to 93% and is the first island- wide supermarket circular economy strategy. Partners will also take hard to recycle material (such as flexible plastic) and use it to create reusable items such as pallets, flower pots, garden furniture etc.      RESOURCES Protection of Ecosystems Animal Welfare Standards Environmental Protection: Supply Chain SUPPLY CHAIN Employment Related Supplier & Market Human Rights Development Corporate Environmental Management OPERATIONS Employee Responsibility Responsible Products CUSTOMER Transparency Social Value Responsible at Point of Sale Creation Communication       

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