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58 OUR OPERATIONS EMPLOYEE RESPONSIBILITY    Internal Enabling At Lidl, we believe in supporting and prioritising both personal and professional development. ACTION: Our dedicated Learning & Development Team have further expanded the range of courses available from Resilience to LEAN Six Sigma to Logistics Management and much more. To us, colleague fulfilment is linked to confidence in yourself, your role, tasks and skillset. Our courses are designed to enable all colleagues throughout the entire business. A total of 18,682attendees across all 2020 training courses! · ReadyforWork-ACultureofInclusivityinourWorkforce.ReadyforWorkisan initiative which provides dedicated work placements for disadvantaged job seekers. This programme, developed in association with Business in the Community, provides for 12 placements annually in Lidl stores and warehouses in the Republic of Ireland. Aimed at those job seekers who may be more marginalised in our society, the programme provides meaningful work experience and a boost for employability skills. · In 2018 we introduced Apprenticeships NI. An apprenticeship is a job with training that leads to a recognised National Vocational Qualification (NVQ) and Essential Skills qualifications (reading, writing, maths and computers). This new government backed initiative is aimed at new or existing employees who meet certain criteria. We currently have 41 completing a variety of apprenticeships including Customer Service Apprenticeship, Retail Apprenticeship, Team Leading Apprenticeship, Warehouse Apprenticeship and Business Administration Apprenticeship, and already 5 of those have been promoted. · WehavepartneredwithDCU’sAccesstotheWorkplacetoprovideAccessStudents from a socio-economically disadvantaged background a paid summer internship in our Dublin Head Office. This represents an investment of approximately €45,000 over 4 years.     2019 2020 Training Hours  Ireland  83,288  83,516  Northern Ireland 21,902  24,004   Courses  Ireland 69  96     Northern Ireland   In addition to our dedicated and bespoke courses, we also offer multiple development programmes to help everyone to fulfil their career potential: · In2018,weintroducedourbespoke‘FeedYourMind’Management Degree Programme as part of a €2.1 million investment to provide operational managers with the opportunity to obtain a fully-funded degree whilst earning an attractive salary package and working in our stores and warehouses. Since then an additional 57 people have begun on the programme, with Cohort 4 starting during the summer this year. Feed Your Mind  · In2016,welaunchedthe‘LidlBursary’inNorthernIreland,providingUniversity of Ulster business undergraduates with direct funding to support their studies as well as a guaranteed placement at Lidl. Incorporating an investment amounting to around £359,000 for 14 students since launch.   RESOURCES Protection of Ecosystems Animal Welfare Standards Environmental Protection: Supply Chain SUPPLY CHAIN Employment Related Supplier & Market Human Rights Development Corporate Environmental Management OPERATIONS Employee Responsibility Responsible Products CUSTOMER Transparency Social Value Responsible at Point of Sale Creation Communication     

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